ROSEN garments are made-to-order. Please allow 20 working days, (and up to 40 days during peak period). It is advisable to send your orders before the holiday season.

We ship worldwide via DHL and Fedex, as well as a few other courier partners. Shipping costs a flat rate of US$38. Duration ranges from 3 to 10 working days.

We are unable to mark parcels as gifts, but we mark the value of items down to $20-$80, depending on item type. You will be charged import taxes based on these values. In some instances, customs may request for proof of purchase.

At ROSEN we strive to deliver the highest level of customer service, pre- and post- purchase. While we do not accept returns of merchandise, we will work with customers to fix any sizing issue that might arise. If mistakes were made on our end, we will compensate for alterations or make a new replacement piece. Ultimately we aim to make the clothes that meet or exceed expectations and will always work with customers to achieve that goal. 

Please contact us at ROSEN@ROSEN-STORE.COM with your ideas (eg. with item name and fabric(s) of choice), we would love to hear from you.

Outerwear / Tops:

1. Shoulder width edge to edge across the back
2. Chest circumference at widest
3. Arm length from edge of shoulder to bottom of wrist bone
4. Height

Bottoms:

1. Waist circumference where trousers waistband sits (high/regular/low rise, please indicate preference)
2. Hips circumference at widest part of seat area
3. Thigh circumference at widest
4. Inseam length from crotch to bottom of base of ankle
5. Height

For 2-piece sets please provide both sets of measurements above.

Suitings

1. Shoulder width edge to edge across the back
2. Chest circumference
3. Natural waist circumference (narrowest, close to belly button)
4. Armpit circumference
5. Bicep circumference 
6. Arm length from edge of shoulder to just past the wrist bone
7. Wrist circumference 
8. Waist circumference where trousers waistband sits (high/regular/low rise, please indicate preference)
9. Hips circumference at widest part of seat area
10. Thigh circumference at widest
11. Calf circumference at widest
12. Complete rise length from front (where top of waistband sits), extending down and around crotch area to the top of the back waistband
13. Desired inseam length
14. Desired leg opening 
15. Height

Please do not hesitate to contact us at ROSEN@ROSEN-STORE.COM for sizing assistance, we're always happy to help.