FAQ
How long does it take for my order to be finished?
On average it takes 14-21 days for garments to be made, sometimes longer during peak period. It is advisable to send your orders ahead of the holiday season.
What is the shipping time and cost?
We ship worldwide via DHL, Fedex or TNT for a flat rate of $18. Delivery usually takes 5-7 business days.
What about custom fees and duties?
We mark the value of items to $20-$80, depending on item type. You will be charged import taxes based on these values.
Do you accept returns?
At ROSEN we strive to deliver the highest level of customer service, pre- and post- purchase. While we do not accept returns of merchandise, we will work with customers to fix any sizing issue that might arise. Mistakes made on our end will be compensated accordingly. Ultimately we aim to make the clothes that meet or exceed expectations and will always work with customers to achieve that goal.
How can I request for a custom order?
Please contact us at ROSEN@ROSEN-STORE.COM with your ideas (eg. with item name and fabric(s) of choice), we would love to hear from you.
What measurements do I need to provide for custom orders?
Outerwear / Tops:
1. Shoulder width edge to edge across the back
2. Chest circumference at widest
3. Arm length from edge of shoulder to bottom of wrist bone
4. Height
Bottoms:
1. Waist circumference where trousers waistband sits (high/regular/low rise, please indicate preference)
2. Hips circumference at widest part of seat area
3. Thigh circumference at widest
4. Inseam length from crotch to bottom of ankle bone
5. Height
For 2-piece sets please provide both sets of measurements above.
ROSEN-S Tailored Suitings
1. Shoulder width edge to edge across the back
2. Chest circumference
3. Natural waist circumference (narrowest, close to belly button)
4. Armpit circumference
5. Bicep circumference
6. Arm length from edge of shoulder to just past the wrist bone
7. Wrist circumference
8. Waist circumference where trousers waistband sits (high/regular/low rise, please indicate preference)
9. Hips circumference at widest part of seat area
10. Thigh circumference at widest
11. Calf circumference at widest
12. Complete rise length from front (where top of waistband sits), extending down and around crotch area to the top of the back waistband
13. Desired inseam length
14. Desired leg opening
15. Height
Please do not hesitate to contact us at ROSEN@ROSEN-STORE.COM for sizing assistance, we're always happy to help.
Where are you located?
We are located in the city of Shanghai, China.
