All prices are shown in US dollars. We accept payment via Paypal and WISE (we recommend this method for US customers in order to assist with eliminating tariffs; please see 'US TARIFFS' section below). For customers who would like to pay via Wechat, please scroll to the end of the section. 

Each item is made-to-order to ensure the least possible wastage of materials on our end. On average, production time takes 2-4 weeks, depending on seasonal fluctuations. 

We ship worldwide via DHL, UPS, Fedex and SF Express. The estimated shipping duration is 5-12 days. All parcels are fully trackable, with signature upon delivery.

Shipping cost and transit time: 
China: $8 (next business day, free for Wechat payments)
Worldwide: shipping is dependent on location as well as value of items. Shipment charges can be previewed in the shopping cart prior to checking out. For more information please contact us at rosen@rosen-store.com.

While ROSEN is not responsible for customs duties and charges, we will do our utmost to assist you in minimising these charges by marking down the value of each item to $30-$80, depending on item type. 

Due to the constantly fluctuating tariff and import duty rates, we are offering the following payment methods to our US customers:

If making payment by Paypal, we can:

• A. pre-collect a 10% tariff payment. The 10% is based on a severely undervalued cost of each item, this way we are assisting in avoiding the tariff rates that currently fluctuate between 30-55%. This payment will be passed on to the courier who handles the customs clearance.
• B. not pre-collect the tariff payment, and send via normal courier who will levy the tariff and import charges, based on the policies implemented when shipment arrives in the US. We will undervalue each item costs to $50-90 depending on garment type, but we are not able to control what the final costs of import charges will be.

If making payment via wise.com (a simple and easy way to send money internationally), or international bank transfer (takes 1-3 days) to Singapore, we can depend on a third party to handle the shipments and waive the tariff costs altogether. 

For more information please contact us at rosen@rosen-store.com

Once we have received your order, it will take 24-48 hours for processing. We are able to make amendments or cancellations to your order within this time. We will contact you to confirm sizing and measurements to ensure that the garments will fit as expected. 

At ROSEN we strive to deliver the highest level of customer service, pre- and post- purchase. While we do not accept returns of merchandise, we will work with customers to fix any sizing issue that might arise. If mistakes were made on our end, we will compensate for alterations or make a new replacement piece. Ultimately we aim to make the clothes that meet or exceed expectations and will always work with customers to achieve that goal. 

For all other enquiries, please do not hesitate to contact us at rosen@rosen-store.com

Customers in China can opt to pay via Wechat wallet in the checkout page.  Please contact us via email for more information