Payment, Shipping & Returns

Payment

All prices are shown in US dollars. We accept payment via Paypal. For customers who would like to pay via Wechat, please click here. 

Production Time

Each item is made-to-order to ensure the least possible wastage of materials on our end. On average, production time takes 2-4 weeks, depending on seasonal fluctuations. 

Shipping

We ship worldwide via DHL or SF Express. The estimated shipping duration is 5-7 days. All parcels are fully trackable, with signature upon delivery.

Shipping cost and transit time: 
China: $5 (next business day, free for Wechat payments)
Worldwide: $18 (5-7 working days)

While ROSEN is not responsible for customs duties and charges, we will do our utmost to assist you in minimising these charges by marking down the value of each item to $20-$80, depending on item type. 

Order Processing and Cancellation

Once we have received your order, it will take 24-48 hours for processing. We are able to make amendments or cancellations to your order within this time. We will contact you to confirm sizing and measurements to ensure that the garments will fit as expected. 

Quality Assurance and Returns

At ROSEN we strive to deliver the highest level of customer service, pre- and post- purchase. While we do not accept returns of merchandise, we will work with customers to fix any sizing issue that might arise. Mistakes made on our end will be compensated accordingly. Ultimately we aim to make the clothes that meet or exceed expectations and will always work with customers to achieve that goal. 

Contact Us

For all other enquiries, please do not hesitate to contact us at rosen@rosen-store.com

Wechat Wallet

Customers in China can opt to pay via Wechat wallet in the checkout page.  Please scan the QR code and state your order number when adding contacts. We will then give further instructions on making the payment.