Payment, Shipping & Returns – ROSEN

Payment, Shipping & Returns

Payment

All prices are shown in US$. ROSEN currently accepts payment via Paypal. For customers who would like to pay via Wechat, please click here

Shipping

ROSEN ships worldwide via DHL or SF Express. The estimated shipping duration is 5-7 days. All parcels are fully trackable, with signature upon delivery.

Shipping cost and transit time: 
China: $5 (next business day, free for Wechat payments)
Worldwide: $18 (5-7 working days)

While ROSEN is not responsible for customs duties and charges, we will do our utmost to assist you in minimising these charges.

Order Processing and Cancellation

Once we have received your order, it will take 24-48 hours for the merchandise to be dispatched. We are able to make amendments or cancellations to your order within this time. Once your order has been dispatched, we are not able to make any changes nor cancellations. 

Returns

Rosen accepts return of unworn and unwashed merchandise. Returned items will incur a charge of 15% restocking fee. A return request must be made within 3 days of receiving the product, and the item must be received within 20 days after receiving return request authorisation.

Customers will bear the full shipping cost. We advise that items are returned via trackable shipping methods as we are not responsible for items lost in transit. Once the item has been received in good order, we will process the refund via Paypal. Original postage cost will not be refunded.

In cases where Rosen has made the mistake of sending the wrong item or the item has been grossly misrepresented, we will bear the return shipping cost up to $40. The full cost of the item and original postage cost will be refunded. 

To create a return request, please click here.

Contact Us

For all other enquiries, please do not hesitate to contact us at rosen@rosen-store.com

Wechat Wallet

Customers in China can opt to pay via Wechat wallet in the checkout page. Free shipping is offered to customers who pay via this method. Please scan the QR code and state your order number when adding contacts. We will then give further instructions on making the payment. 

Rosen Wechat QR Code