PRODUCTION, PAYMENT & SHIPPING
Payment
Payment
All prices are shown in US dollars. We accept payment via Paypal. For customers who would like to pay via Wechat, please scroll to the end of the section.
Shipping
Shipping
Termina readymade tops are ready-to-ship, non-customisable garments. Please allow up to 72 hours for your item to ship.
Shipping cost and transit time:
China: $8 (next business day, free for Wechat payments)
Worldwide: $38 (5-7 working days)
While ROSEN is not responsible for customs duties and charges, we will do our utmost to assist you in minimising these charges by marking down the value of each item to $20-$40.
Order Processing and Cancellation
Order Processing and Cancellation
Once we have received your order, it will take 24-48 hours for processing. We are able to make amendments or cancellations to your order within this time. Beyond this time period we will not be able to cancel your order.
Returns for Termina readymade tops
Returns for Termina readymade tops
We accept returns of unused, unwashed and unworn garments in exchange for store credit. Please contact us within 3 days of receiving your order to initiate returns. Original shipping cost will not be refunded. Buyer is responsible for cost of return shipment.
Contact Us
Contact Us
For all other enquiries, please do not hesitate to contact us at rosen@rosen-store.com
Wechat Wallet
Wechat Wallet
Customers in China can opt to pay via Wechat wallet in the checkout page. Please contact us via email for more information at rosen@rosen-store.com.